FAQ

Everything about materials, engraving, delivery and our remake promise.

The necklace

Is it real gold?

No. The pendant and chain are 304L stainless steel. The gold and rose-gold finishes are 18k gold IP (ion) plated; silver is polished steel. It's hypoallergenic and tarnish-resistant.

How is it engraved?

With a precise laser: crisp, permanent, and a fine surface engraving rather than a deep stamp. We engrave exactly what you type, so please check spelling before you order.

How long is the chain?

45 cm (about 17.7 in) with a 5 cm (2 in) extender.

Which flower do you use for each month?

We use the traditional flowers shown in our birth flower guide, for example snowdrop for January and holly for December. If another month's flower means more to her, just choose that month.

How do I care for it?

Take it off before swimming, showering or applying lotion and perfume. Wipe it with the included cloth and store it in its box.

Orders and delivery

How long will it take to arrive?

Each necklace is made to order in 2–5 business days, then ships by tracked USPS in 2–5 business days. You'll get a tracking link by email once it ships.

How much is shipping?

Free on every US order. We currently ship to US addresses only.

When should I order for Christmas?

Order by December 8 for standard delivery before Christmas.

Can I ship it straight to her?

Yes. Use her address at checkout. It arrives in a gift box with a card and no receipt or price inside.

Can I change my order?

Email us as soon as possible. We can change the name, flower or address only before engraving starts.

Can I return it?

Because every necklace is engraved with a name, we can't accept returns for a change of mind. If it arrives damaged, defective or engraved incorrectly on our side, email us a photo within 14 days of delivery and we'll remake it free.